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Our secured Dementia unit located in central Auckland is a warm and welcoming place. We have lovely rooms that look out over sunny outdoor areas. There is one lounge and one bright conservatory where residents can enjoy activities. Outside, we have a soft, turfed garden with plenty of seating to relax in the sunshine. Inside, our long hallways are perfect for gentle walks, and we have a beautiful deck for enjoying the summer days.
All our staff are qualified nurses, trained in dementia care. They work with empathy and compassion, always providing the highest standards of care. Our team includes both Registered and Enrolled Nurses who look after our residents.
We have a local GP who visits when needed, and a podiatrist who comes every six weeks. Our Diversional Therapist runs activities to keep residents engaged and happy. We also have a 10-seater van for outings, so our residents can enjoy trips in the community.
More About Us
Person Centered Dementia Care
At our facility, we follow a person-centred approach to dementia care. This means we focus on each resident as an individual, recognising their unique history, preferences, and abilities. We provide a safe, supportive, and nurturing environment for people living with dementia. We understand the unique challenges of memory loss and are dedicated to offering care that promotes dignity, independence, and quality of life.
Our secure unit is specially designed to feel like home while ensuring safety at all times. We provide structured routines, meaningful activities, and personalised support to meet each resident’s physical, emotional, and social needs.
Our team of trained dementia care staff and registered nurses work with compassion and empathy, focusing on each person’s strengths and life history. Families are encouraged to be part of daily life, creating a sense of connection and community.
Our Environment
Our dementia unit is centrally located and easy to reach by public transport, with the nearest bus stop just 100 metres away. Situated on a quiet residential street, we offer plenty of off-street parking for visitors. Residents and their families enjoy walking through the local neighbourhood and taking strolls along Dominion Road, with its rich history and lively atmosphere.
The secure unit features spacious outdoor areas where residents and families can walk, garden, enjoy barbecues, or take part in outdoor exercises. Our grounds are filled with trees and birds, creating a calming environment that can spark memories and engage the senses. The outdoor spaces are designed to be accessible for residents using mobility aids as well as those who walk independently.
Our Rooms
We have both Single and Double occupancy rooms. All our rooms include heaters, wardrobes, bedside lighting, and comfortable furniture. We encourage residents to make their rooms feel like home by adding their own pictures, ornaments, and furniture where space allows. Familiar items, such as wedding photos, favourite chairs, or special pictures, can be especially helpful for residents with dementia to recognise their own room.
We take pride in keeping our facility clean and well maintained. We believe a friendly, safe, and tidy environment is essential for helping residents feel truly at home.
Admission
To come and live at Dominion Home you first need a needs assessment. This is done through the right District Health Board (DHB) and must be approved by the Auckland DHB.
The Needs Assessment and Service Coordination (NASC) team will meet with you to see what help you need and to check if our home is the right place for you.
If the Ministry of Health is paying for your care, Work and Income New Zealand will check your income and assets.
If you are paying for your own care (private paying), you still need a needs assessment. This helps make sure you get the right care and avoids the stress of moving somewhere else later.
Resident Safety
Our priority is the safety, dignity, and well-being of every resident while supporting independence and engagement.
Our secured dementia unit is designed to provide a safe, supportive, and comfortable environment for every resident. From secured doors and fall-prevention measures to trained staff, health monitoring, and engaging activities, we balance safety with dignity and independence. Families and visitors are welcomed as partners in care, following simple guidelines to ensure a secure and positive living space for all.
Resident Belongings
At Dominion Home, we strongly recommend that residents do not keep money or valuable items (such as jewellery, antiques, etc.) with them. If jewellery is kept, we require a photograph of each item to be taken and stored on file for easy identification.
While we respect each resident’s independence and their choice to manage their own belongings, Dominion Home cannot be held responsible for any money or valuables that are lost, stolen, or damaged. People living with dementia may sometimes hide money or items in a “safe” place, forget where they put them, and then mistakenly believe they have been stolen.
We encourage families to ensure all valuable items are insured before the resident moves into the facility.
Any loss or theft must be reported immediately. It will be documented on an Incident Form and given to management for follow-up. We will investigate and attempt to resolve the matter within the facility. If this is not possible, the police will be contacted at the manager’s discretion.
Privacy and Confidentiality
We comply with all requirements of the Privacy Act 1993 and the Health Information Privacy Code 1994.
Residents, their Enduring Power of Attorney (EPOA), or—if appointed—a welfare guardian under the Protection of Personal and Property Rights Act 1988 (PPPR Act) have the right to access the resident’s medical and nursing notes upon request. A copy of the Code of Rights and Responsibilities is provided to each resident’s representative at the time of admission.
Our staff respect every resident’s physical privacy and the confidentiality of their personal information. All details relating to medical history, health status, and personal records are collected by management and stored securely for the time required by law.
Residents or their EPOA may request access to this information at any time. Consent forms for care and service delivery must be signed by the resident or their legally authorised representative—either the EPOA or the Person appointed under the PPPR Act—as required by regulation.
Resources
1. Dementia Education
2. HDC : https://www.hdc.org.nz/
Complaints and Suggestions
We are committed to providing safe, compassionate, and high-quality care. We welcome feedback, both positive and constructive, as it helps us improve services for residents and their families.
Principles:
- Respect & Dignity: Every concern is treated seriously and respectfully.
- No Retaliation: Residents, families, or staff will not face any negative consequences for raising concerns.
- Accessibility: Feedback can be given verbally, in writing, or through a trusted representative.
- Prompt Action: Issues will be addressed as quickly as possible.
How to make a complaint or suggestion:
1. Talk to Staff: Speak directly to a nurse, carer, or unit manager.
2. Write it Down: Use our Feedback & Suggestions Box in the main lounge or reception area.
3. Contact Management: If not resolved, contact the Facility Manager.
4. External Review: If still unsatisfied, you may contact the relevant health complaints commission or advocacy service.
Our Process:
- Acknowledge the complaint or suggestion within 2 working days.
- Investigate fairly and confidentially.
- Respond with findings and any actions taken within 14 days (or provide an update if more time is needed).
- Record feedback to identify patterns and make long-term improvements.
For Residents with Dementia:
- Staff will use clear, simple language and visual prompts to help residents express concerns.
- Families or advocates can raise issues on a resident’s behalf.
- Feedback from residents is gathered during regular care reviews and informal conversations.
Continuous Improvement:
We review all complaints and suggestions regularly to improve safety, quality of care, and resident satisfaction.
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